You can easily find the right products for your skin type in our store and we will support you with a detailed online skin consultation. For the ZO® Skin Health brand in particular, we recommend the right treatment protocol based on your skin analysis. With ZO® Skin Health products, you can choose between the practical manufacturer's sets in travel sizes, perfect for trying out, or our complete sets in original sizes, which we have put together especially for you according to the most important treatment protocols. These sets are available in two versions: with retinol for intensive results or without retinol if you want to avoid initial skin reactions. This makes it easy for you to find the ideal care combination for your skin and benefit from customized care routines!

Our products offer you a highly effective combination of ingredients that are specially tailored to the needs of your skin. Each product description contains a detailed list of ingredients (INCI) so that you know exactly what you are applying to your skin.

• ZO® Skin Health uses a wide range of ingredients that have the goal of restoring restore skin health and the skin at cellular level cellular level. The products contain highly effective ingredients such as retinol, niacinamide, peptides, glycolic acid and strong antioxidants. These active ingredients promote skin renewal, strengthen the skin barrier and ensure deep cell activation to combat skin problems such as wrinkles, pigmentation spots and acne.
• Colorescience is characterized by gentle but effective formulations. The mineral sunscreens, such as zinc oxide and titanium dioxideoffer optimum protection against UV rays, while ingredients such as phytomoist provide intensive moisture and strengthen the skin barrier.
• Cyspera relies on the innovative active ingredient cysteaminewhich was specially developed to reduce hyperpigmentation. In combination with isobionic amide and AHA the skin becomes more even and dark spots are visibly reduced without the risks of hydroquinone.

Whether you want to treat sensitive skin, pigmentation spots or wrinkles - our products offer you the right solution with high-quality ingredients that care for and protect your skin.

We ship daily with DHL, so your order will often be with you the very next day! DHL usually takes 1 to 2 working days. If you order by 10 a.m., we often ship your products the same day. Of course, you will also receive shipment tracking so that you can always keep an eye on your parcel.

Yes, many of our products are even specially designed for sensitive skin skin. Also in our complete sets you will find options that are tailored to the needs of sensitive skin. If you have any questions or are unsure which product is most suitable, we are always happy to help you make the right choice.

Unfortunately, our manufacturers do not offer samples or testers as many of our products are aimed at long-term improvement of skin health and require activation at a cellular level. A short test phase would therefore not make sense as the cell regeneration cycles would not yet be complete. For optimal results, continuous use over a longer period of time is necessary. If you have any questions about product selection, please do not hesitate to contact us!

You can find application instructions in the respective product descriptions. Especially with ZO® Skin Health it is important to follow the correct sequence of the products. Ideally, you already have a treatment protocol that is tailored to your individual skin needs. We recommend using the products exactly according to this protocol.

However, should uncertainties or you do not yet have a protocol, we will be happy to support you with an individual consultation and create a treatment protocol. treatment protocol as part of our online skin consultation. This will ensure that you achieve the best results!

Yes, you can change or cancel your order as long as it has not yet been shipped. Just contact our customer service as soon as possible. We will make sure that your order is adjusted or canceled before it leaves our warehouse. If the package is already on its way, you can return individual products in accordance with our returns policy. It is important that the packaging is undamaged, the seal remains intact and the products have not been used. This will enable us to process the return without any problems!

With us, you can pay conveniently, securely and quickly. Choose from various options to make your purchase as easy as possible: PayPal, credit card, Klarna invoice purchase, Klarna installment purchase, SEPA bank transfer via Mollie, Klarna Pay Now or Apple Pay. You're guaranteed to find the right payment method and complete your order in just a few clicks!

The return or exchange process is simple and straightforward with us. You can return products within 14 days of receipt as long as they are unopened, undamaged and the seal is intact. Simply contact our customer service team, who will help you with the return. As soon as we have received the return, we will refund the purchase price or exchange the product if you wish. Your purchase with us should be worry-free - we are always available to answer your questions!

Many of our products are cruelty-free and veganwherever possible. In rare cases, animal ingredients may be used if this is necessary for the effectiveness of the formulation. Detailed information on the ingredients can be found in the product descriptionsso that you can be sure that the products meet your values and needs. We are also happy to help you select suitable products!

The time it takes for the first results to become visible depends on your individual skin type and the products used. Peelings or products that treat sensitivity or dryness can show positive effects after a short time. For deeper skin problems, such as wrinkles or hyperpigmentation, it is important to give the skin enough time.

Basically, you should give your skin about 3 to 4 months time, which is several cell cycles to achieve sustainable and long-term results. Our products are designed for long-term skin health so it pays to be patient to realize the full potential of the care!

Yes, we regularly offer discounts and special offers which you can find on our website. To stay up to date, we recommend that you visit our site regularly. Not only will you be able to see the latest offers, but you will also collect SkinPointsthat you can redeem later.

Even better: Create a user account to immediately see all discounts and promotions and at the same time benefit from the benefits of the SkinPoints at the same time. Of course, we will also keep you informed via our newsletter about exclusive offers and promotions!

The shelf life of the products is determined by the manufacturer and is usually up to three yearsas long as the products are unopened. After opening, the products should be used within 6 to 12 months depending on the ingredients and the type of product.

As we have a high turnover and short storage times, you will always receive fresh goods. The exact expiry date and the PAO note (Period After Opening) are indicated on the packaging. So you can be sure that your products will always arrive in top quality.

If you have any questions about the shelf life of a particular product, we will of course be happy to help you!

Many of our products are also suitable during pregnancy and breastfeeding safe to use. However, there are ingredients such as retinol or certain acidsthat should be avoided during this time. We recommend that you read the product description carefully and consult your doctor or dermatologist if you are unsure.

Our customer service team is also on hand to help you choose safe products for this special phase!

Yes, with us you can be sure that these are exclusively original products sourced directly from the manufacturer. We ensure that all products are stored and packaged correctly to guarantee their full effectiveness.

Be careful with cheap offers on platforms such as eBay or other online marketplaces. There is a risk of falling for fake products products or products that have been have been stored incorrectly stored incorrectly - for example under heat, which can significantly impair their effectiveness.

We therefore recommend that you only buy your skincare from certified stores like ours to ensure the quality and safety of the products.

Medical cosmetics, such as the products in our store, are characterized by higher concentrations of active ingredients and scientifically based formulations. These products are specially designed to specific skin problems acne, wrinkles, pigmentation disorders or sensitivities and to improve skin health in the long term. skin health in the long term. improve skin health in the long term.

A special feature of the ZO® Skin Health-products is that they are based on scientifically based treatment protocols. based treatment protocols. These protocols combine different products in the in the right orderto achieve maximum results. This ensures that they are optimally tailored to your individual skin condition and your specific skin problems.

In contrast, conventional cosmetic products are often designed for short-term care and lower concentrations of active ingredients that mainly achieve superficial effects. Medical cosmetics, on the other hand, offer deeper, more lasting results and is ideal for regenerating the skin from the inside out.

Yes, our products are suitable for different skin types and skin problems, such as dry, sensitive or impure skin. impure skinas well as for special skin needs such as anti-ageing or pigmentation disorders. However, the correct determination of your skin type and a precise diagnosis are of crucial importance to ensure optimal care.

We therefore recommend that you use our online skin consultation or - even better - make an appointment at our cosmetic studio in beauty salon in Cologne to make an appointment. There we can analyze your skin with the help of the Visia skin analysisa scientifically based measurement method, and use this as the basis for tailor-made treatment plans for you. This ensures that you receive the best possible care that is perfectly tailored to your skin!

To ensure the optimum effectiveness of your products, the correct storage is crucial. Keep them in a cool, dry place and avoid direct sunlight or heat. Ingredients such as retinol or Vitamin C can be particularly sensitive to light and lose their effectiveness if stored incorrectly.

However, our products are already packaged in such a way that they are protected from exposure to light from exposure to light. The packaging is specially designed to preserve the sensitive active ingredients so that they are not degraded by light or air. Nevertheless, you should make sure to close the products tightly after each use and follow the recommended storage instructions to ensure full stability and effectiveness maintain full stability and effectiveness.

Which products are best suited to your current skincare routine depends on your skin type and your skin needs needs. If you already have a routine, we can help you to add specific products to optimally care for your skin. Especially brands like ZO® Skin Health, Colorescience and Cyspera offer specialized solutions for various skin problems such as anti-aging, hyperpigmentation, blemished skin or sensitivities.

To ensure that the products are perfectly tailored to your needs, we recommend our online skin consultation or a visit to our beauty salon in Cologne. There, we can use scientific methods such as the Visia skin analysisto analyze exactly which products best suit your skincare routine.

This gives you tailored recommendations that provide optimum support for your skin!

Immediately after your order you will receive an order confirmation by e-mail. As soon as your order has been shipped, we will send you another e-mail with a DHL tracking numberwhich you can use to track the shipping status at any time. If you cannot find these e-mails, please also check your spam folder. If you have any further questions, you can contact us at any time by phone or e-mail.

If you receive a product that is obviously damaged, we ask you to refuse acceptance. This will allow us to contact the shipping service provider directly and rectify the damage quickly. It is also helpful if you document the damage document the damage. All our products are carefully checked and properly packaged to ensure that they arrive in the best possible condition.

Yes, you can enter a different delivery address during the order process, for example if you want to send the order as a gift. Just make sure you enter the correct address in the appropriate field.

To use your discount code simply enter it in the appropriate field in the shopping cart during the order process. The discount will then be automatically applied to your purchase. Make sure you enter the code correctly and check the conditions of the discount.

We currently do not offer gift packaging for our products. However, with our vouchers a personalized message to our vouchers. These vouchers are for print out yourself and are perfect as a gift if you want to make someone happy. We currently do not offer any other gift options for the shipment of original products.