Returns regulations - simple & fast
Returns should run smoothly for both sides.
We offer high-quality, sealed cosmetic products that can be returned under certain conditions.
Find out here which requirements must be met for a return.


Packaging undamaged & seals intact
If we receive a return with undamaged packaging and an intact seal, we can take the product back and either exchange it or refund the purchase price.
Packaging undamaged, seals damaged
If we receive a product back with the packaging intact but with the seal cut or removed, we cannot take it back or exchange it due to hygiene regulations.
Please do not return such products, as we can only dispose of them or return them at your expense


Packaging damaged & seals intact
We only sell products in perfect condition, including undamaged packaging. To ensure that returns also reach us in this condition, we recommend that you return the products in our sturdy shipping boxes and pad them well on the inside.