Frequently asked questions

Yes. We source every product directly from the manufacturers and are an authorised retailer of the brands we carry. So you don't get grey-market goods, but fresh, genuine products with full shelf life.

Fastest via our free AI skin analysis. You answer a few questions, optionally upload a photo and get a recommendation that suits your skin type and your goal. That way you don't have to work through the range on your own.

There are two ways. The AI skin analysis is free and available immediately. For a detailed assessment we offer a personal online skin consultation for 99 euros, in which our team looks at your skin and your current routine in detail.

Yes. From an order value of 150 euros we include matching free samples, from 250 euros premium samples. That way you can try new products before buying them in full size.

In the EU, animal testing for cosmetics has been banned since 2013, both for finished products and for individual ingredients. All products we carry are subject to this ban. Whether a product is also vegan, that is, manages without animal ingredients, you can see from the ingredient list on the respective product page.

Unopened, the printed best-before date applies. After opening, you'll find a small jar symbol with a number on the packaging, for example 12M, which indicates the shelf life in months after opening. Store the products cool, dry and protected from direct sun, so the actives stay stable.

That depends on the product. Some actives, such as retinol, are not recommended during pregnancy and breastfeeding. Before use, it's best to consult your doctor, who can assess your situation.

The difference lies above all in the active concentration and the structure. Medical skincare works with significantly higher-dosed actives than classic drugstore cosmetics and is conceived as a coordinated system in which molecule size, pH value and order of use fit together. They remain cosmetic products for caring for your skin, not a medicine. Which products suit your skin is shown by our free AI skin analysis.

A slight adjustment phase is normal with high-active care; with retinol in particular the skin can react at first - this is dose-dependent and usually temporary. Reduce the frequency and give the skin time. If the reaction is strong or persists, stop the product and contact us or seek medical advice.

As soon as your order leaves the warehouse, you receive a dispatch confirmation by email with a DHL tracking link through which you can follow the delivery.

As long as the order hasn't been shipped yet, we can usually adjust or cancel it. For that, contact our support as quickly as possible, ideally with your order number.

You enter the delivery address during checkout. If you noticed a mistake after submitting, contact our support quickly. As long as the parcel isn't on its way yet, the address can usually still be changed.

That shouldn't happen. If it does, contact our support with a few photos of the damaged shipment. We'll then take care of a replacement or refund.

Within Germany we charge 6.90 euros; from an order value of 100 euros we deliver free of shipping costs. Shipping is with DHL, delivery usually takes 2 to 3 working days. What applies to deliveries abroad is set out under Shipping and delivery.

Yes. To Switzerland we deliver via our partner MeinEinkauf.ch, so you can order at German prices. How registration there works, we explain step by step under Delivery to Switzerland.

You can pay with PayPal, credit card and debit card (Visa, Mastercard, American Express, Maestro), Klarna pay-by-invoice, as well as Apple Pay. Processing runs encrypted via Shopify Payments and PayPal.

You can return unopened and sealed products within 14 days; we'll exchange them or refund the purchase price. For hygiene reasons we cannot take back opened products. We describe the exact process under Returns.

In the cart and at checkout there's a field for the discount code. Enter it there; the deduction is shown to you directly before you complete the order.

With our points programme you collect points with every purchase, plus for referrals and small promotions, and redeem them later for benefits. How collecting and redeeming works, you can read under Skin Points.