Contact
We're here for you: by email, phone or chat. As a rule we reply within a few hours, at the latest within 24 hours on working days.
Phone
02236 3300151
Mon to Fri, 9 am to 6 pm
AI chat
Our AI chat in the bottom right helps you around the clock and brings in our team for more complex questions.
Answers without waiting
We answer the most common questions in our FAQ. Details on delivery times and shipping costs are under Shipping and delivery, on returns under Returns.
Who answers you
Behind the shop is a small team from Cologne. We read every enquiry personally and take the time for an answer that truly fits your skin. No canned replies, no call centre.
Dr. Niels Freitag curates the range and stands behind every brand we carry.
Our location in Cologne
Cosmetic studio | Shop | Dr. med. Niels Freitag
Industriestr. 154
50996 Cologne
Opening hours: Mon to Fri, 9 am to 6 pm