Terms of Participation for the Reward Programmes

1) Scope, definitions

1.1 These terms of participation (hereinafter "Terms") of the provider Dr. med. Niels Freitag, Kosmetikstudio | Shop, Industriestr. 154, 50996 Köln, Germany, email: info@shop-drfreitag.de (hereinafter "Provider") apply to participation in the Provider's reward programmes, the Skinpoints bonus programme (hereinafter "Bonus Programme") and the referral programme, by a consumer or trader (hereinafter "Customer"). The inclusion of the Customer's own terms is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

1.3 A trader within the meaning of these Terms is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

1.4 The bonus points credited under the Bonus Programme are referred to as "Skinpoints".

1.5 Where these Terms contain provisions on the termination of the programme and on the right to make changes, these apply accordingly to the referral programme.

2) Participation in the Bonus Programme

2.1 Participation in the Bonus Programme does not require separate registration. However, it is a condition that the Customer sets up a free customer account in the Provider's online shop, in which the collected Skinpoints are stored. Once the customer account has been set up successfully, the Customer automatically participates in the Provider's Bonus Programme.

2.2 The Customer can set up their customer account using the online form provided by the Provider for this purpose. Submitting the registration data constitutes the Customer's offer to conclude a usage agreement, which the Provider may, but is not obliged to, accept. The Provider may accept the Customer's offer within 48 hours of receipt of the application by means of an electronically transmitted registration confirmation or by activating the customer account. If the Provider does not accept the Customer's contract offer within the aforementioned period, this is deemed a rejection of the offer.

2.3 The data requested during registration must be provided by the Customer completely and correctly. The Customer is obliged to keep this data up to date at all times. The transmitted data is generally not checked by the Provider for accuracy and completeness.

2.4 Each Customer may set up only one customer account for themselves. Their entitlement to participate in the Bonus Programme applies only to them personally and is not transferable. This also applies to Skinpoints collected by the Customer.

3) Collecting Skinpoints

3.1 For orders placed through the Provider's online shop, Skinpoints are credited to the Customer's customer account. The credit is made automatically as soon as the order has the status "paid" with the Provider, but no later than 14 days after the order is submitted.

3.2 Skinpoints are only ever credited to the customer account through which the order was placed. Transferring Skinpoints to other customer accounts in the Provider's online shop is not possible.

3.3 Unless otherwise stated, the Customer receives Skinpoints in the amount indicated in each case in the online shop. Any shipping costs are not taken into account. For special promotions, Skinpoints may be credited in a different amount, which is communicated specifically to the Customer in the context of the relevant promotion.

3.4 In the event of the reversal of a contract (e.g. due to withdrawal, cancellation, rescission or revocation), no Skinpoints are credited for the contract concerned. If Skinpoints have already been credited for the contract concerned, the corresponding credit is subsequently deducted from the customer account. The same applies in the case of incorrect postings by the Provider.

3.5 The Provider reserves the right to temporarily suspend the Bonus Programme or to change the terms for it if other benefits or discounts are granted or if goods are offered as part of special promotions or special events.

4) Redeeming Skinpoints

4.1 Skinpoints can be redeemed exclusively in the Provider's online shop and in accordance with the conditions indicated there in each case, in particular at the redemption values shown in the online shop and any minimum order values.

4.2 Skinpoints do not currently expire. The Provider reserves the right to introduce a time limit on the validity of the Skinpoints in the future, while safeguarding the Customer's legitimate interests and with reasonable advance notice.

4.3 Skinpoints are redeemed by priority, that is, the Skinpoints acquired first are redeemed first.

4.4 Skinpoints can only be redeemed before completing an order process. Subsequent offsetting against a purchase that has already been completed is not possible.

4.5 If the value of the redeemed Skinpoints is not sufficient to cover the purchase price, one of the other payment methods offered by the Provider can be chosen to settle the difference.

4.6 The Skinpoints balance is neither paid out in cash nor subject to interest.

4.7 Skinpoints are not transferable and can only be redeemed by the holder of the associated customer account.

5) Storage of the Skinpoints

5.1 The Customer's Skinpoints are stored in the customer account and can be viewed by the Customer at any time via their customer account.

5.2 The Customer must assert objections to the accuracy or completeness of the stored Skinpoints balance in text form to the Provider within one month of becoming aware of them. If the Customer fails to assert any objections within the aforementioned period, this is deemed approval of the stored balance.

6) Referral programme (refer a friend)

6.1 Under the referral programme, an existing customer (hereinafter "Referrer") can refer other people to the Provider's online shop. For this purpose, the Provider provides the Referrer with a personal referral link that they can pass on to third parties.

6.2 Eligible to participate as a referred person (hereinafter "Referred Friend") is exclusively someone who is a new customer, that is, who has so far neither opened a customer account in the Provider's online shop nor placed an order nor left their email address with the Provider. Existing customers cannot participate as a Referred Friend.

6.3 The Referrer and the Referred Friend receive a reward in the amount indicated in each case in the online shop and under the conditions stated there, in particular any minimum order values. The Referrer's reward is only granted once the Referred Friend has placed their first valid order.

6.4 Self-referral is excluded. Likewise, there is no reward if the referral serves to circumvent the new-customer requirement or to obtain the benefit for the Referrer themselves, for example where the Referrer and Referred Friend have an identical delivery or billing address or where accounts are evidently coordinated with one another.

6.5 The Provider reserves the right, in the event of reasonable suspicion of misuse or circumvention of these Terms, to withhold rewards or to reverse them subsequently and to exclude the participants concerned from the referral programme.

6.6 The rewards granted under the referral programme are voluntary benefits to which there is no legal entitlement. They are not transferable and are not paid out in cash.

7) Termination of the customer account

7.1 The usage agreement, and thus also the agreement to participate in the Bonus Programme, is concluded for an indefinite period and can be terminated by the Customer at any time without observing a notice period. The Provider can terminate the agreement subject to a notice period of four weeks.

7.2 The right to extraordinary termination for good cause remains unaffected. Good cause exists if, taking into account all the circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

7.3 Termination can be made in writing, in text form or, on the part of the Customer, also by deleting their customer account.

7.4 If the Customer terminates their customer account with immediate effect, the Skinpoints they have collected expire, without the Provider having to provide any compensation for this.

7.5 If the agreement is terminated by the Provider, the Customer is given the opportunity, in accordance with the above provisions, to redeem their collected Skinpoints until the end of the usage agreement, unless the Customer has culpably given cause for termination for good cause.

8) Ending the Bonus Programme

8.1 The Provider reserves the right to discontinue the Bonus Programme subject to a reasonable period of notice, and where good cause exists also without observing such a period, taking into account the Customer's legitimate interests.

8.2 If the Bonus Programme is discontinued by the Provider, the Customer can redeem the Skinpoints collected up to the discontinuation, in accordance with the above provisions, within a period of four weeks from the announcement of the discontinuation. Otherwise, the collected Skinpoints expire, without the Provider having to provide any compensation for this.

9) Right to make changes

9.1 The Provider reserves the right to change the content of the Bonus Programme and/or these Terms at any time, provided that the Customer consents to the change.

9.2 The Provider further reserves the right to change the content of the Bonus Programme and/or these Terms even without the Customer's consent,

• insofar as it is obliged to do so due to a change in the legal situation;
• insofar as it thereby complies with a court judgment directed against it or with an official decision;
• if the change is merely advantageous for the Customer; or
• if the change is purely technical or procedural in nature, unless it has significant effects for the Customer.

9.3 The Provider will inform the Customer of significant changes to the Bonus Programme and/or these Terms in good time and in a suitable form. Significant changes are those that would shift the contractual relationship considerably to the Customer's disadvantage or would be equivalent to the conclusion of an entirely new contract. These include, for example, provisions on the type and scope of the Bonus Programme or on the contract term and termination terms.

9.4 The Customer's right of termination remains unaffected by this.

10) Final provisions

10.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties. In the case of consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.

10.2 If the Customer acts as a merchant, legal person under public law or special fund under public law with its seat in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's place of business. If the Customer is based outside the territory of the Federal Republic of Germany, the Provider's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. In the aforementioned cases, however, the Provider is in any case entitled to bring proceedings before the court at the Customer's place of business.

As of: June 2026